At ForLogic, we offer different channels so your request reaches the most suitable team quickly. Choose the channel according to the nature of your need.
This channel is exclusively for registering complaints about ForLogic's products, services or support.
Use it when you want to report dissatisfaction with your experience, request a review of a service interaction or report a failure in the delivery of our services.
Our team will analyze the case and handle the complaint through to its resolution.
This is the main channel for your day-to-day support.
Use it for:
The Ombudsman is a last-resort channel.
It should be used when you have already sought help through the appropriate channels (Relationship, Support or Complaints) and believe your request was not properly resolved, within the expected time or with the required quality.
The Ombudsman also receives reports related to:
The Ombudsman acts autonomously when analyzing reports, seeking fair, transparent and impartial treatment, reviewing how processes were handled and promoting continuous improvement when necessary.
Important: operational requests, support requests, usage questions and routine service should first be directed to the Relationship, Support or Complaints channels. The Ombudsman does not replace these channels; it acts when they have already been used and the solution offered was not satisfactory.